Course Duration of Waiter Training

• Total Duration: 3.5 months
  • In-House Training: 2 weeks
  • On-the-Job Training at a 5-star Hotel: 3 months

Course Contents

In-House Training (2 Weeks)

Week 1: Introduction to Hospitality and Waiter Duties

1. Introduction to the Hospitality Industry
   • Overview of the Hospitality Sector
   • Importance of customer service
   • Role and responsibilities of a waiter
2. Personal Grooming and Professionalism
   • Personal hygiene and grooming standards
   • Professional behavior and ethics
   • Effective communication skills
3. Restaurant Operations and Table Service
   • Understanding different types of restaurant services
   • Table setting and arrangement
   • Handling and serving dishes
4. Menu Knowledge and Upselling Techniques
   • Understanding the menu and daily specials
   • Upselling and suggestive selling techniques
   • Handling special requests and dietary restrictions

Week 2: Advanced Service Skills and Practical Training

1. Beverage Service
   • Types of beverages (alcoholic and non-alcoholic)
   • Serving techniques and etiquette
   • Understanding wine and food pairings
2. Order Taking and Billing Procedures
   • Effective order-taking and communication with the kitchen
   • Handling billing and payments
3. Health and Safety Standards
   • Food safety and hygiene practices
   • Emergency procedures and first aid
   • Maintaining a safe work environment
4. Customer Complaint Handling and Conflict Resolution
   • Techniques for handling customer complaints
   • Conflict resolution strategies
   • Ensuring customer satisfaction

By the end of the waiter training course, the students can do table setup, order taking, clearance of the table, and serving food and beverages. However, we do not guarantee skill development. Skill comes from experience, so we provide students with a 3 months of internship in a 5-star hotel. After completing the internship in a 5-star hotel, we guarantee job placement in domestic and international hotels and restaurants.