Course Duration

• Total Duration: 3.5 months
  • In-House Training: 2 weeks
  • On-the-Job Training at a 5-star Hotel: 3 months

Course Content

In-House Training (2 Weeks)

Week 1: Introduction to Hospitality and Waiter Duties

1. Introduction to the Hospitality Industry
   • Overview of the hospitality sector
   • Importance of customer service
   • Role and responsibilities of a waiter
2. Personal Grooming and Professionalism
   • Personal hygiene and grooming standards
   • Professional behavior and ethics
   • Effective communication skills
3. Restaurant Operations and Table Service
   • Understanding different types of restaurant services
   • Table setting and arrangement
   • Handling and serving dishes
4. Menu Knowledge and Upselling Techniques
   • Understanding the menu and daily specials
   • Upselling and suggestive selling techniques
   • Handling special requests and dietary restrictions

Week 2: Advanced Service Skills and Practical Training

1. Beverage Service
   • Types of beverages (alcoholic and non-alcoholic)
   • Serving techniques and etiquette
   • Understanding wine and food pairings
2. Order Taking and Billing Procedures
   • Effective order-taking and communication with the kitchen
   • Handling billing and payments
3. Health and Safety Standards
   • Food safety and hygiene practices
   • Emergency procedures and first aid
   • Maintaining a safe work environment
4. Customer Complaint Handling and Conflict Resolution
   • Techniques for handling customer complaints
   • Conflict resolution strategies
   • Ensuring customer satisfaction